TIGO-X the right litter box for big cats

questions and answers

payment and delivery

What payment options does PeTraum offer?
We accept most major credit cards (Visa, Mastercard, American Express) and PayPal. If you need further information on payment methods and billing conditions, please send us an email with specific questions to info@mogan3.de .
Does PeTraum deliver internationally?
We deliver to Germany, Austria and Switzerland as well as to the neighboring EU countries. If you would like delivery to a different address, please contact us.
How much are the shipping costs?
Within Germany, we ship free of charge for orders over €39. Below an order value of €39, we charge a shipping fee of €4.99 per order for shipping within Germany.
For deliveries to EU countries, we charge a shipping fee of €13.99 per order.
For deliveries to other countries, we charge a shipping fee of €19.99 per order.
How long does the delivery take?
Delivery within Germany usually takes place within 2-3 working days, unless other delivery information is given in the item description. Delivery to other countries may take a little longer.


What right of return do I have?
You can return all items free of charge within 14 days of the order date. Simply email us (info@mogan3.com) with your order number and we will send you a return label.


How can I register?

Click on the user icon to go to the registration page. Enter your personal data here and, after checking your details, click on »register«. We will then send you a message with a confirmation link to the email address you provided.


What can I do if I have questions about the product?
Please email us at info@mogan3.com with your concerns and questions.
Does PeTraum offer test products?
No, but we often have promotions so you can get trial products or free items with single orders.
How do I become a brand ambassador?
Visit us on Instagram, Facebook, Twitter and Youtube or email us at info@mogan3.com .

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